Your free cancellation window
Every product shows its cancellation policy on the product page and in your confirmation email. There are four policies:
| Policy | Free cancellation until |
|---|---|
| 24 hours | 24 hours before the start time |
| 48 hours | 48 hours before the start time |
| 72 hours | 72 hours before the start time |
| Non-refundable | No refund once booked |
Deadlines are measured against the start time of your booked date in Korea Standard Time (KST, UTC+9).
How to cancel
Email eastorykorea@gmail.com with your booking reference (the 8-character code in your confirmation email) and the name on the booking. We confirm receipt within one business day, and the time we receive your email counts as the cancellation time.
Refund amounts
- Cancelled within the free window: 100% refund.
- Cancelled after the free window, or no-show: no refund.
- Non-refundable products: no refund at any time, except when we cancel (see below).
- Arriving late and missing the departure counts as a no-show.
- Bookings requested by email that have not yet been paid can be cancelled free of charge at any time.
Changing your date
You may move your booking to another available date once, free of charge, if you ask before your free-cancellation deadline. Date changes after the deadline are treated as a cancellation and a new booking.
Reducing your party
Removing participants before the deadline is refunded for those participants. After the deadline the full amount for the booked party is due.
If we cancel or change
- If we cancel an experience — for example a KBO game is rained out, a palace or the DMZ is closed, the minimum group size is not reached, or for safety reasons — you choose between another date and a full refund.
- If an experience is interrupted after it has started for reasons outside our control, we refund a fair proportion of the price for the part that did not take place.
- Minor itinerary changes (the order of stops, or a substitute venue of similar standard) are not grounds for a refund.
How refunds are paid
Refunds go back to the original payment method (PayPal) within 5 to 10 business days of our confirmation. Your bank or PayPal may apply exchange-rate differences or fees that we cannot control. Bookings paid by other means arranged with us are refunded by bank transfer.
Travel insurance
We recommend travel insurance that covers cancellation for illness, flight disruption and other personal circumstances, which are not grounds for a refund under this policy.
Questions
eastorykorea@gmail.com — we reply within one business day.